DOA Policy
Corals / Inverts
We firmly believe that your success is our success, and want to give our customers the highest degree of confidence possible when purchasing from us. In this spirit, we offer full protection for seven days.
We are confident in the health of our livestock, and we will issue store credit, replace, or refund at our discretion any coral that does not make it to a week after delivery. All we ask is that you send a picture of the coral to hunter@notafeesh.com as soon as possible.
Our DOA policy may be voided if:
- The coral is neglected, mutilated, or otherwise harmed intentionally by the customer
- The coral is removed from the plug we supply within the DOA policy timeframe (clipping the base of the plug is still acceptable).
Because we cannot know what types of dips are being used, we reserve the right to void our DOA policy if the coral is subjected to harsh dips or other chemical treatments.
Please review our shipping policy for restrictions.
Quarantined Fish
For all fish quarantined by us, we guarantee your fish for 24 hours after you receive it (or pick up the fish from our home). We will handle any issues on a case-by-case basis, but typically will issue store credit or refund your purchase. Just provide a clear photo of the fish as soon as possible, and we'll take care of you.
Disappearing Fish
Once the fish has left our care, we do not cover fish jumping, being consumed by other fish, or otherwise disappearing from aggression between other fish in your system. We are always happy to help you pick out fish for your aquarium, discuss our experiences with aggression, and otherwise help you avoid this situation, but selecting fish for your aquarium is ultimately your responsibility, and we highly suggest thorough research for any additions to your aquarium.